DIPLOMA IN HOTEL MANAGEMENT
(N/811/4/0398) (04/25)(MQA/PA11946)

An education in hotel management teaches students the skills to effectively manage different responsibilities such as reception and concierge services, restaurant and bar functions, administration, management and marketing.

Introduction

This hotel management course provides a concise yet comprehensive introduction to the extraordinary global hospitality trade. Candidates are guided through the industry-specific skills, knowledge, personal attributes and talents required to succeed in hotel management.  Along with an overview of the contemporary hospitality industry, candidates are introduced to each of the most important departments within the modern hotel and the respective roles they play.  The course content of this hotel management course covers the front and back-office operations, housekeeping, human resource management, marketing and the management of food and beverage operations. Candidates also explore essential hotel accountancy, along with quality control theory and the importance of customer service excellence.
 

Study Objective

Successful candidates will find themselves in a privileged position with the opportunity to begin or advance exciting and rewarding careers in hotel management.  Professionally-qualified and competent candidates are constantly being sought by hospitality brands and businesses from all over the world, though many choose to set up and manage their own hospitality businesses.  On the whole, this uniquely secure and attractive modern industry comprehensively opens up to those with the required skills, knowledge and determination to succeed. 

Course Module
Year 1

  • English for Business

  • Fundamental of Food

  • Malaysian Studies / Bahasa Komunikasi

  • Menu Planning and Development

  • Introduction to Hospitality Industry

  • Hygiene and Sanitation

  • Hospitality English

  • Food and Beverage Management

  • Food Production

  • Bahasa Kebangsaan / Entrepreneurship

  • Customer Service in Hospitality Industry

  • Food and Beverage Cost Control

  • Housekeeping Management

  • Moral Education

  • Front Office

Year 2

  • Soft Skills for Hospitality

  • Principal of Management

  • Front Office Operations Management

  • Facilities Management

  • Purchasing and Procurement

  • Nutrition

  • Hospitality Law

  • Hospitality Marketing

  • Event Management

  • Community Service

  • Principles of Human Resource Management

  • Industrial Training