DIPLOMA IN HOTEL MANAGEMENT

(N/811/4/0398) (04/25) (MQA/PA11946)

An education in hotel management teaches students the skills to effectively manage different responsibilities such as reception and concierge services, restaurant and bar functions, administration, management and marketing.

INTRODUCTION

This hotel management course provides a concise yet comprehensive introduction to the extraordinary global hospitality trade. Candidates are guided through the industry-specific skills, knowledge, personal attributes and talents required to succeed in hotel management.  Along with an overview of the contemporary hospitality industry, candidates are introduced to each of the most important departments within the modern hotel and the respective roles they play.  The course content of this hotel management course covers the front and back-office operations, housekeeping, human resource management, marketing and the management of food and beverage operations. Candidates also explore essential hotel accountancy, along with quality control theory and the importance of customer service excellence.

STUDY OUTCOME

Successful candidates will find themselves in a privileged position with the opportunity to begin or advance exciting and rewarding careers in hotel management.  Professionally-qualified and competent candidates are constantly being sought by hospitality brands and businesses from all over the world, though many choose to set up and manage their own hospitality businesses.  On the whole, this uniquely secure and attractive modern industry comprehensively opens up to those with the required skills, knowledge and determination to succeed. 

Course Module

 
  • Contemporary Hospitality Industry

  • Managing The Customer Experience

  • Professional Identity and Practice

  • The Hospitality Business Toolkit

  • Leadership and Management for Service Industries

  • Food and Beverage Management

  • Room Division Management

  • Housekeeping Management

  • Hospitality Consumer Behaviour and Insight

  • Menu Development, Planning and Design

  • Food Service Management 1

  • Front of Office Operations Management

  • Managing and Planning An Event

  • Principles of Human Resource Management

  • English for Business

  • Research Project for Hospitality

  • Food Production

  • Principles of Marketing 1

  • Financial Accounting 1

  • Organisation Behaviour

  • Business and Business Environment

  • Value and Contribution to Organisational Success

  • Bahasa Komunikasi

  • Industrial Training

  • Bahasa Kebangsaan/ Entrepreneurship

  • Moral Education

  • Malaysia Studies/ Bahasa Komunikasi

  • Community Service